What is NPS?
NPS stands for Net Promoter Score. NPS encapsulates in a single number the likeliness that your customer would recommend your product or service. On a scale from 0-10, customers are identified as detractors, passive, or promoters depending on their response. Learn more here and here.
Why is NPS helpful?
Although NPS is not predictive, it is a great piece of qualitative feedback to gather from your customers and a great starting point if you aren't gathering any feedback at all. You can identify advocates of your product, or users who are possibly un-happy. You can use the NPS score along side Preact Scores to prioritize and get a full 360 view of an account.
How to implement NPS in Preact:
- Receive NPS Token from your Customer Success Manager + dashboard log-in
- Use these instructions to quickly add NPS into your product (example below)
- Read this article to learn more about NPS and this article on Preact + NPS
- For salesforce users - make sure you have the updated AppExchange Package